We value every customer and strive to ensure that your shopping experience with us is as enjoyable and worry-free as possible. This policy outlines the conditions for returns, exchanges, and refunds for our leather passport covers, including orders shipped internationally.

1. Eligibility for Returns and Exchanges

• You may request a return or exchange within 14 calendar days of receiving your order.
• Items must be in their original condition, unused, undamaged, and with all packaging and tags intact.
• Personalized or custom-designed products (including covers with client-provided designs) are non-refundable, except in cases of manufacturing defects or damage during shipping.

2. International Orders

• We gladly accept returns from international customers.
• Please note that return shipping costs for international orders are the responsibility of the buyer, unless the return is due to our error or a defective item.
• Customs duties, taxes, and fees paid at the time of purchase are non-refundable. You may be able to request a refund for these from your local customs office.

3. Defective or Damaged Items

• If you receive a defective or damaged item, contact us within 5 calendar days of delivery.
• Please provide clear photos showing the defect or damage, along with your order number.
• We will either replace the product at no additional cost or issue a full refund, including return shipping costs.

4. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days to your original payment method.
• The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

5. How to Initiate a Return

• Contact our customer service team via email at info@al-wander.biz with your order number, reason for return, and supporting photos if applicable.
• We will provide you with the return shipping address and any necessary instructions.
• Please ensure that the returned package is securely packed to avoid damage during transit.

6. Exceptions

• Sale items and fully personalized products are not eligible for return, unless they are defective or damaged.

We are committed to your satisfaction and aim to resolve any issues quickly and fairly. Thank you for trusting us to provide you with quality leather passport covers for your journeys around the world.